PUMP UP THE SALES

The ‘Pump Up the Sales’ KBC Internal Memo from March 2006: An Oldie But a Goodie! 

TO: ALL KBC TEAM MEMBERS

FROM: PAULA

 
PUMP UP THE SALES – MARVELOUS MARCH! MAKE IT HAPPEN!

 
DEAR TEAM,

 
MY APOLOGIES FOR THE DELAY IN PRODUCING  TIMELY PUMP UP THE SALES.  I HAVE BEEN TRYING VERY HARD TO COME UP WITH A THEME THAT WOULD MAKE EVERYTHING INTERESTING AND PERTINENT, BUT MY TRIPS AROUND THE WORLD ARE NOW WALKS TO THE PARK AND MOST OF  MY READING IS DEVOTED TO THE PSYCHOLOGICAL DEVELOPMENT OF EMBRYOS….SO, HERE GOES:

 
WORK TOWARDS YOUR GOAL, AND DON’T SCREAM IF YOUR SUCCESS IS BEYOND YOUR WILDEST DREAMS:  WITH MY BIOLOGICAL CLOCK TICKING IN OVERTIME, I STARTED WORKING ON “THE PROJECT”.  I IMAGINED HAVING A LITTLE GIRL WHO WAS EXTREMELY VERBOSE AND PRECOCIOUS.  SOMEDAY THE TWO OF US WOULD BE JUST LIKE THE MOTHER AND DAUGHTER ON THE GILMORE GIRLS – ALTHOUGH I WOULD HAVE TO LOSE SOME WEIGHT FIRST AND WEAR SHORTER SKIRTS.  I WORKED ON MY GOAL DILIGENTLY FOR MANY MONTHS, OFTEN FRUSTRATED, SOMETIMES GIVING UP FOR MONTHS AT A TIME, ONLY TO COME BACK TO MY GOAL. 

 
IMAGINING, VISUALIZING, WORKING TOWARDS, AND CREATING YOUR ULTIMATE SUCCESS IN GETTING THE ORDER, CHANGING A QUOTE TO AN ORDER, GETTING YOUR UNDER 60 DAYS TO OVER 90%, ARRIVING AT WORK ON TIME EVERY DAY, CLEARING THE PILE FROM THE CORNER OF YOUR DESK, PUTTING ALL THE STOCK AWAY, OR PULLING MORE LINES THAN YOU COULD EVER IMAGINE TAKES CONSISTENCY, EFFORT, DETERMINATION, AND SOMETIMES A LEAP OF FAITH.

 
 BELIEVE IN YOUR SUCCESS.  ASK OTHERS FOR HELP IN GETTING TO YOUR GOALS.  WORK TOWARDS YOUR GOALS, AND STAND BACK AND WATCH IN AMAZEMENT WHEN IT HAPPENS, OFTEN TIMES WITH MORE INTENSITY THAN YOU COULD POSSIBLY ANTICIPATE.  (WOULDN’T IT BE GREAT IF THEY TOOK 3 LATHES AND $10,000 IN TOOLING INSTEAD OF JUST ONE LATHE?)

 
BY THE WAY, I WAS CRYING IN SHOCK WHEN I FOUND OUT I WAS FINALLY PREGNANT…WITH TWINS!  NOW I SCREAM WITH LAUGHTER AS I WATCH THE TWO OF THEM PLAY, GIGGLE, AND “TALK” TOGETHER.

 
IF NOT ONE, THEN THE OTHER, OR ANOTHER!  AFTER TAKING CLASSES ON MATERNITY, CHILDBIRTH, AND CHILD CARE I WAS DETERMINED TO BE SUPER MOM.  HOW WOULD I FEED MY CHILDREN?  BREASTFEEDING, PUMPING, FORMULA?  THE DEBATE WAS A HOT ONE.  THE DECISION ULTIMATELY WAS NOT MINE.

 
SO, I BECAME SUPER MOM QUEEN OF FORMULA.  …..AFTERALL, YOU’VE GOT TO FEED THEM…..EVERY TWO TO THREE HOURS…..AND IN THE MIDDLE OF THE NIGHT, TOO!

 
IF WE DON’T HAVE WHAT A CLIENT NEEDS, OFFER THEM AN ALTERNATIVE, AND IF WE DON’T HAVE THAT, OFFER ANOTHER.  LOOK IN YOUR COMPUTER, ELAINA JUST DOWNLOADED OVER 10,000 SUBSTITUTE OFFERINGS.  IF IT’S NOT IN THE COMPUTER, LOOK IN THE CATALOG.  IF YOU DON’T KNOW WHAT TO OFFER, ASK THE CLIENT WHAT ELSE HE/SHE CAN USE. ASK THEM IF HE/SHE CAN USE A SMALLER/LARGER ONE, LONGER/SHORTER ONE, COATED/UNCOATED ONE, IMPORT/U.S.A. ONE, STAGGERED/STRAIGHT ONE, OR TAPERED/STRAIGHT/REDUCED SHANK ONE., ETC.

 
THANKS TO DOROTHY IN ST. CHARLES AND MICHAEL IN HAYWARD WE HAVE THE GREAT BEGINNINGS OF OUR SUBSTITUTE OFFERINGS IN THE COMPUTER.  IF YOU HAVE OTHER SUGGESTIONS OF SUBSTITUTIONS TO ADD INTO THE COMPUTER, PLEASE FAX TO JOHN EARLES AT 586-521-1740 – JOHN WILL SURELY BE GENEROUS WITH THE BROWNIE POINTS.

 
MY GIRLS ARE HAPPY, GROWING, AND SATIATED – YOUR CLIENTS WILL BE TOO WITH YOUR ALTERNATIVE SUGGESTIONS.

 
GET THE ORDER!

 
PULL THEIR HAIR, THROW YOUR FOOD ON THE FLOOR, SCREAM, CRY, VOCALIZE, AND GET THEIR ATTENTION!  KARLY AND RACHEL HAVE PERFECTED THE ART OF GETTING WHAT THEY WANT, AND GETTING IT NOW.  IT’S HARD TO IGNORE AN 11 MONTH BABY TURNING BRIGHT RED WHILE SCREAMING IN YOUR EAR AND A FIRM GRIP ON A CHUNK OF YOUR HAIR.

 
WHILE I HAVE BEEN TEMPTED AT TIMES TO GIVE ONE OR TWO OF OUR CLIENTS THE SAME TREATMENT I HAVE MOST OFTEN REFRAINED.  INSTEAD WHY DON’T YOU TRY LEAVING A REALLY UP BEAT MESSAGE, A MYSTERIOUS MESSAGE THAT THEY MUST RETURN, FAX THEM, MAIL THEM, GO SEE THEM, SMILE, USE THEIR NAME.  GET THEIR ATTENTION IN ORDER TO DO MORE BUSINESS, WIN A QUOTE, MAKE THE SALE!

 
CAN YOU THINK OF ANY OTHER WAYS TO GET A CLIENT’S ATTENTION?  FAX YOUR IDEAS TO PAULA AT 905-564-1611 OR E-MAIL TO paula@kbctools.com

 ALL ENTRIES WIN A PRIZE.

 
CHAIRS, COUCHES, EVEN TABLES ARE MOVING BY THEMSELVES!  MY HOUSE IS HAUNTED!  OR COULD IT BE TEAMWORK?

 
WHILE SITTING HAVING DINNER OVER THE PAST FEW MONTHS IT IS NOT AT ALL UNUSUAL TO SEE A COUPLE OF CHAIRS, A HIGH CHAIR OR TWO, OR THE HUGE BEIGE COUCH START TO MOVE AROUND THE LIVING/DINING ROOM.  HEY, EVEN THE TABLE THAT MY MEAL IS ON HAS STARTED TO MOVE UNDERNEATH MY FORK.  I WONDERED IF I WAS IN CALIFORNIA, OR IF THE HOUSE WAS HAUNTED, BUT GOSH, IT TURNED OUT TO BE TWO VERY LITTLE INDUSTRIOUS GIRLS WORKING TOGETHER TO MOVE THE WORLD.    

 
WEIGHING IN AT ABOUT 20 POUNDS EACH, THESE TWO CAN MOVE ALMOST ANYTHING….OR WILL TRY.

 
WE’VE GOT A LOT MORE WEIGHT AND STRENGTH ON OUR TEAM IF WE COMBINE ALL OF THE SKILLS, CAPABILITIES, AND STRENGTHS OF OUR 160 TEAM MEMBERS IN ALL OF OUR BRANCHES.  AS A TEAM WE CAN ALWAYS FIND A WAY TO DO THE IMPOSSIBLE, MAKE THE POSSIBLE A LITTLE EASIER AND MORE COST EFFECTIVE, AND MAKE OUR CLIENTS SMILE WITH GLEE! 

 
ASK FOR HELP WHEN YOU NEED IT.  ASK WHEN YOU DON’T KNOW HOW TO DO IT.  SUGGEST HOW WE CAN DO IT BETTER.  STRIVE FOR MAKING US AN EVEN BETTER TEAM.  WE ARE TEAM KBC!!!

 
HAVE A FABULOUS MONTH.  KEEP THE SALES COMING……KEEP ALL OF US AT KBC IN FORMULA AND FOOD!

 
THANKS FOR ALL YOUR EFFORTS EVERY DAY,
PAULA, RACHEL, AND KARLY

Utilizing Our Tools to Increase Our Sales

by Alana, KBC Vancouver

 
Roll the dice and take a chance.

Take every opportunity!

Make every opportunity count!

Use the tools we have to our advantage; by mentioning  our Sales Flyer, directing each client to our Websites and offering everyone the Spiff. 

Remind every client about our Free Shipping Terms.  Be proactive when offering Free Freight, be sure the order weight and dimensions qualify. (Canada only).

For every call we take and every call we make this is vitally important in our KBC Team efforts to increase sales dollars by increasing each and every order we take.

Maybe you can come up with some ideas you can present to your manager on ways we can increase sales.

Take a moment to ask some questions.  The more we know about a client and their company the more we can sell to them.  Education is a powerful tool.

Put notes in the customer file, hand notes into your manager, if you are the sales rep they call on the most, keep a file or remember to view their notes during a call. 

Ask for referrals.  During a recent conversation with a client of ours in Delta, I inquired about the size of their facility, what they produced, and whether they made the aircraft they manufacture from tip to toe or do they source out any production.  Our client answered that although the majority of the planes are manufactured on site, they do deal with a number of other companies that do contracted out work on specific components.  He couldn’t think of their names off the top of his head, so I requested that he email me a list .

He agreed.

That was easy!

Building a Brand—Let’s call it “KBC”

 
Offering a substitute when a brand like Niagara is not on our shelf, tell the client we have the “KBC Brand”, quality tooling for less. 

With a  larger profit margin on import tooling, we are increasing our profit while providing tooling solutions to our customers.

Again, I am going to suggest we all educate ourselves on our in house “KBC” products.  We want our clients to call looking for “KBC” brand items, that will bring them back to us each and every time.

By developing repeat clients that become loyal customers, we will each contribute to the  success of  “KBC” for another 45 years.

Go Team Go!

Tooling up and upping the Sale.

 
With a fresh new Flyer, March/April 2010 we need to utilize this tool to up our sales.

When you receive your copy, hot off the press, take a moment, study it, know what’s on sale and create situations to sell, sell, sell.

Some fantastic ‘KBC’ products to offer could be the Triumph inserts; TPU on page 5 or the CCGT-AK Carbide Inserts on page 7 or the TNMG one’s on page 8.  There are some KBC Solid Carbide Jobbers Drills and a 5pc Solid Carbide Burr set on page 8.

On Page 9

There are KBC Carbide Tipped Boring Bar Sets, and a 6 piece 2 flute Standard Length Solid Carbide End Mill Set in a case.

Page 10

KBC 4 Flute Double End Mills and a 20 piece Tin Coated 2 & 4 flute Single End Mill Set.

Page 11

KBC Solid Carbide Burrs, a 24 piece Set and Metric Chucking Reamers.

I realize there may be a difference between the US and Canadian Flyer versions, you get the idea.

Keep going through your flyer, know your flyer, know what is on sale, and sell it.

Take note that at the same time you are increasing our sales you are also helping to build and strengthen the ‘KBC’ brand.

There would be no Us without U!

Did you know:

“Cleaning can help maintain good mental health!”

Spring Cleaning—”Sparkle and Shine!”

 
It’s that time of year again.  Clean out those drawers, polish those desks, catch that bunny off in the corner. 

Freshen up everything you touch, help your neighbor clear out their garbage too!

Isn’t it fantastic? Doesn’t it smell great? Clean and fresh ready for the sun to shine in; ready for orders to pour threw the doors!

Get rid of old pens and ratty notes, clean those showcases, shine those windows, dust off the machines.

A good, deep down clean-up is just what the doctor ordered.  Chase away those winter blues; sweep them away; make way for the new days ahead.

It’s also a great time to do any and all preventative maintenance on all the  equipment we use: shredders, printers, vehicles, etc.

I love the smell of cleaner in the morning!  Don’t you?

Going for the Green!

 
Closing the sale. 

We were quoting on a large lathe a few months back, it turned out we were quoting against a USED lathe. Phil Tardiff gave us some good advise I think is worth sharing.

It’s hard when the customer is comparing a brand-new lathe to a used lathe. Obviously the cost of the used machine will be less but used machines are sold “as-is” with no warranty or guarantee of accuracy.

If the long-term accuracy of the machine is a concern then buying a new machine is the only way to get that. The warranty for 1-year on our new machine means they will have $0 expense for any repair parts they need (plus the parts are actually available unlike the older used lathes out there).

Good luck!

Phil

I have kept this to use should the occasion arise that it be a useful tool in closing a sale or swaying a client to KBC vs. our competition; whom nowadays is not just the same old, it’s eBay, craigslist, the buy-n-sell, etc.

So be prepared to close the sale, Go for the Green. 

Spread the word, tell a friend, we have spectacular specials and incredible pricing, check out our websites!

Talk to people, then, talk to more people.

 
Recently the KBC management team was given the opportunity to read an article in the February 2010 ‘Success’ magazine by Willie Jolley; ‘The Comeback King”. 

I highly recommend that we each take the opportunity to read these magazines, they are available from your branch manager.

In the article, Jolley talks about talking to people. 

Let people know who you are and what you can do to bring value to the marketplace. 

Once you TTP (talk to people), TTMP (talk to more people).

We are not only here to take orders, we are here to sell products and provide solutions to our customers. 

We are here to get more customers, so while you are talking to our client, ask for a referrals. 

We are all here to listen to our clients and discover their needs and requirements.  So while you are talking also take the opportunity to listen.  Let them talk and take notes. 

Do they use specific products on an on-going basis? 

Are we their first stop for ordering? 

If we are not their first stop, why not; and where are they going?

Feedback from our clients is important.

“Laughter is good medicine, when we smile our attitudes will naturally follow”.

Ambassadors; United We Stand for KBC.

We are all the ambassadors of KBC Tools as we each represent KBC to the world.

In every action or lack of action we do or do not make. 

With enthusiasm and a smile or with a frown and poor attitude, every action matters. 

When we act with enthusiasm and integrity we will do KBC Tools proud.  When we act with doom and gloom we are shooting ourselves in the foot.

When was the last time you wanted to call someone that sounded miserable?

From the tone in our voice when we answer the telephone, to the smile on our face when we serve the client at our showroom counter, it is imperative that we all relay the same message. 

‘We are here to serve you, we are here to provide you quality tooling, machinery, and solutions at reasonable pricing, with speedy delivery’.

So here is to a great year; here is to all of us; here is to our Team, united we stand.

Checking out what’s New

 
Our Sales Flyers’ are loaded with New Products on offer from KBC Tools. 

Take a moment when you are studying the new flyer to specifically check for these items, conveniently tagged NEW! for easy viewing. 

These are items we might mention while on a sales call.  You may not sell one; however you are likely to open a dialogue that may lead to increasing the order. 

Simply mentioning an item (when you have the end user on the line) will jog their memory for other items they do require and have forgotten to order.

Go for it!  It is just that simple.

We are on Facebook:  http://www.kbctools.com/facebook

Keeping you up to date on KBC News and Events.

2010 brings with it the 45th Anniversary of KBC Tools and Machinery.

• In honor of our Founder, the inspirational Mr. Karel Bass, we will celebrate our Founders Day on Thursday April 8th.
• Our 2010-2011 Brand New Master Catalog is scheduled for release soon.
• KBC is now on Facebook.
• KBC is working toward up-grading our website to a Flash system for viewing our Sales Flyers.
• We are currently researching Twitter in an effort to determine its value to KBC Tools.  Any ideas please share them with your manager.
• Check us out on Linkedin—a bit more corporate than Facebook.
• KBC Sterling Heights Michigan has an annual Tent Sale coming this summer.
• KBC Sterling Heights is also undergoing and exterior makeover.  Pictures available soon.

 

~ Shout Outs, Way to Go! ~

Up here in Canada we have been emailing Paula with our triumphs when we up-sell orders, double orders, increase for Free Freight and complete a Bingo card.

Here are some of the email examples:

• Wednesday February 24, 2010 John (KBC Mississauga)  Original: $320 92 Increased to: $424.80
• Wednesday February 24, 2010 Murray (KBC Mississauga) Original: $259.50 Increase to: $444.75
• Wednesday February 24, 2010 John (KBC Mississauga)  Original: $288.24 Increased to: $386.17
• Tuesday February 23, 2010 Carm  (KBC Oldcastle)  Original: $6.67 Increased to: $489.99.
• Friday February 19, 2010 Tyler (KBC Delta) BINGO!
• Monday February 15, 2010 Tanya  (KBC Delta) BINGO!
• Tuesday January 26, 2010 Amber (KBC Delta) Original: $337.18 Increase to $472.91

 

Do you remember the movie ‘Pretty Woman’.

Julia Roberts at the Polo Match “Well Done! Wop-wop”  as she waved her arm in the air.

That’s what comes to mind when I see some of these impressive Up Sales!

I can’t help but Smile!

Way to go team, keep up the incredible work everyone!

April 8, 2010 is KBC Tools Founders Day.

KBC’s founder, Karel Bass, was born in April 1916.  A businessman, a scholar, a lover of art and antiquities, a linguist who learned 7 languages in his lifetime, and a man who could spot a good deal on a tool from one hundred yards away, Mr. Bass packed a lot of living into his 84 years.

Mr. Bass’ favorite treat was a Kit Kat bar, and he had one daily.  On April 8, 2010, have a Kit Kat for Karel.  Drop into our showroom or we’ll send you one with your order.  Take part in a special day of savings and special offers at KBC to honor the man who set the whole thing in motion.

KBC Tools—Where you always get the best tools for less!

Pump Up the AR for March 2010

by Karen, KBC Toronto

I had been thinking and thinking about what I can say that hasn’t been said over and over. I was coming up with nothing. So, I asked for help and got both help and a different perspective. Not only for this newsletter but also for some accounts that I’m currently working on.

As we all know, we need to have a lot of tools in our AR toolkit to help us out. One thing about Accounts Receivable is – it’s never dull. We can have similar situations but they are never the same. They may be fundamentally the same, but, different companies, personalities, skill levels, etc., change the game from situation to situation.

So, below are some ideas to add to your Accounts Receivable toolkit. Now, we may not use these daily, weekly, or even monthly, but when we do, they may help more than we think they will. Again, you never know when you may want or need to use these “tools” but, they are handy to have.

1) Reverse lookup – courtesy of Elaina
We had a situation where we had phone numbers but we didn’t know whose they were and we needed to identify the person associated with these phone numbers. Reverse lookup worked wonderfully for this, we entered the phone number and up popped a name and address. This is good for suspected fraud cases amongst other things.

2) Facebook/Linkedin – courtesy of Paula
Some of our clients may be on Facebook or Linkedin and you may be able to contact them this way, if they haven’t been returning calls. Also good for individuals, you can even see who they are associated with.

3) Copy & Paste – courtesy of Paula
The system allows us to copy information on our screen and paste it in an email. We can send to other AR staff for input/help on accounts. We all need help from time to time this just makes it easier for others to review your particular situation for appropriate feedback.

4) Use your website link in OE
Whenever a new account is entered, if a website address is given we make sure to enter it in File Management. We also have a project gathering and entering this information for our existing clients. This feature allows us to see our client’s businesses from a different viewpoint. I wouldn’t solely recommend looking at a website to establish credit but it certainly can give you a better perspective about who they are and what they do than we had without checking. We can then have better conversations with both the accounts payable and purchases at these companies because we have the access to what they do. Everyone likes others to know who they are.

5) Do your credits regularly
We need an accurate picture of our business; therefore, we need to be up to date on invoicing and issuing credits. All invoicing should be done the same day, the quicker the invoice goes out, the quicker we get paid, and the better our AR is.

We also need to get credits issued right away as well. Service is integral to KBC Tools, and that includes making sure our clients get their money back (credit) right away. Otherwise, we start to get phone calls we wouldn’t have to answer had we been timely. Clients like to know their return/credit has arrived safely and that their money is being returned. I’m sure we can all appreciate that one. Also, when we don’t get credits done at the end of the month it can alter the picture of what you did that month and the next.

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These are from an article which was originally in a 1985 issue of Success Magazine which was re-run in the February 2010 edition. Pages 90 & 91.

A few quick lines to either get off the phone with a talker or even in person, when you need to cut the conversation short and not sound rude:

“I don’t want to take up any more of your time”

“I’ll get to that right now”

“I’d better let you go”

The following is helpful, when you need a call back:

“Turla suggests ways to avoid the time-consuming game of “telephone Ping-Pong”- you call, he’s out, he calls back, you’re out. “Always leave ‘time bombs’ in telephone messages,” he advises, “and in letters and memos, for that matter. A time bomb makes the receiver sit up and take notice: ‘Unless I hear from you by Thursday, I will be doing the following.’ This way the person doesn’t have to get back to you with an answer if he agrees with your proposal. It’s also an effective means of getting someone to return your call. Always leave a real message, too, one that the other person can take action on as assign a priority value to. For example, if you need to find out if the contracts for a certain company have been renewed, leave the details with his secretary.”

Remember, tell them when you want a call back, what will happen if you don’t receive one, leave a message in their voicemail or with whoever answers the phone if they haven’t voice mail. Call the person who can get the cheque out the door.

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This article was found online and it really resonated:

During a consultation with one of my clients this week, he proudly stated, “Greg, our past due accounts receivable are down from over $100,000 in October to less than $30,000 at year end! I still can’t believe what a difference those simple steps made in our collection process.” Later the same day, I spoke with a prospect who told me that more than half of his current past dues were more than 120 days. “I’ve tried everything I know to try. I’m just going to have to start beating the bushes for more business or I’m not going to make it.” If both continue down the same path, which one do you think will be the most successful?

My client has been very busy over the last few months taking action so he would NOT be in this position. Unfortunately, the second owner is typical of many business owners today. Complacency when things are going well can be an absolute killer. Sales were good. Profits were good. What else could you ask for? Did you realize that many businesses who closed their doors last year had record sales? Did you realize that many of them also had record profits? The difference between profits and cash flow can be the difference between success and mediocrity, or even failure. One of the worst drags on cash flow is lack of accounts receivable management. How do I know this? I have been through it personally and I learned the hard way that failure to properly manage your accounts receivable can seriously damage your bank account. I was once forced to write off more than $40,000 in receivables to two separate clients…clients that I trusted…clients that I did special favors for and let them slide when they were late. I did it because I liked them…and I trusted them. Big mistake when you let emotions cloud your judgement in the collection area. When that happened it was painful and I don’t like seeing that happen to others when I know how it can be avoided.

But from all adversity, there is a lesson to be learned. Everyone needs a system for collecting accounts. A system alerts you to specific steps at specific times and takes the guesswork out of sending letters and making calls. A system uses a letter that has been proven to work again and again, a call script that has been proven to work again and again and utilizes it increase your cash flow and significantly reduce your past due accounts receivable.

To survive in business, you must always keep your finger on the cash flow pulse. Many business owners I know are so focused on sales and profits that they forget that profits don’t pay the bills…cash does. Some of the most cash flow challenged companies in the world are those that are growing the fastest. One of the best ways to keep the cash flowing is to manage your receivables with flawless consistency.
Make sure that accounts receivable management has dedicated space on your calendar every single week.

And remember, accounts receivable management is not an event. It’s an ongoing process that requires regular action. It requires a plan, constant attention, and dedication. Complacency and procrastination can kill you.

– Greg Beverly, CPA, MBA has more than 21 years of experience helping business owners get the most from their business.

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Basically, the same principles will always hold true in Accounts Receivable. Below is a rough outline but it about sums it up.

-Do your research prior to granting credit.

-Make planned/approved risks.

-Call early for overdue balances.

-Follow-up on broken promises quickly.

-Sue or send to an outside agency when needed. In Mississauga we have a process, if you are over 90 days. You get a final notice from a 3rd party (naturally, there are some exceptions, but not many). We tell me them no offence, it’s systematic, all accounts with balances over 90 days are automatically sent final notices and as long as the balance is paid within 10 business days there’s no problem. It makes it very generic, nothing personal. I’ve had people say Thank You many times after advising they will receive a final notice.

FACT – The longer the money is outstanding, the chances of recovery become smaller. Therefore, call early, stay on top of your receivables. Don’t let them get away from you.

Happy March! Open new accounts, SELL, SELL, SELL, and bring the $$ in!!

Welcome

Welcome to the KBC Tools & Machinery Blog. We intend to post helpful and informative articles concerning our company, the industrial tooling industry, our business practices, and any other topics that strike our fancy!