PUMP UP THE SALES – July 2012

To: KBC Team Members

From: KBC Chicago

Pump Up the Sales – July 2012 Edition
As we all prepare to go live with the new computer system…..

EMAIL ETTIQUETTE

Even though we have all been using email for quite some time, we will probably be using it a lot more. We want to be perceived as the caring & intelligent human beings that we are.

Email No-No’s

• Typing in all caps
• Spelling errors
• Abbreviations
• Incomplete sentences
• No punctuation
• Fancy fonts
• Patterned backgrounds
• Emoticons (smiley faces, etc)

KBC is a business. We must think of our emails as if they are written on our letterhead.

When typing an email, make sure to:

• Keep it formal; formality reflects respect. Use a high level of      professionalism with new email contacts until the relationship dictates      otherwise. You also want to refrain from getting too personal and/or using      slang – i.e. wassup’
• Read your message out loud before sending it to ensure the tone      is appropriate
• Use a greeting and a closing. Closing examples are Best Regards,      Sincerely, etc.
• Use your manners. Please and Thank you are a must!
• Keep it brief. Lengthy conversations are for old fashioned      phone calls
• Use bold type sparingly

When using email, please keep in mind:

• Be sure to use a subject matter. If not, it may be flagged as      spam.
• Never open an attachment from someone you don’t know
• Do not forward emails. Many people perceive forwarded emails as      hoaxes
• Do not waste company time reading and forwarding jokes
• Never expose another contacts email address to strangers in the      To or CC field. Use the BCC (blind carbon copy) field instead.
• If you are unsure as to what your customer is asking, pick up      the phone and call them
• Acknowledge emails within 24 hours. If you cannot respond      promptly with an answer, send a quick email back and let the sender know      when they can expect an answer from you.

             SIGNATURE LINE

Your signature line in an email acts like a business card. Each time that you send an email you can use the opportunity to market your business! Keep it simple & to the point. It’s interesting to note that most people remember a brand or name after seeing it 7 times.

What should be included in a signature line?

• Your Name
• Business Name/Your title
• Company Website
• Your Company’s Social Media Network      (Facebook, etc)
• Phone Number/Address
• Email Address

Some people include an inspiring quote pertaining to their business or a one sentence statement that sums up your company’s business practice or industry. Again, keep it simple and check with management to make sure what you choose is appropriate.

TEAMWORK!

 

Individual commitment to a group effort – that is what makes a team work, a company work, a society work, a civilization work.

-Vince Lombardi

Getting a new computer system is exciting, frustrating, a bit scary and _____ (fill in the blank). KBC-ians are pros at multi-tasking and doing our jobs quickly and efficiently. We can take an order, enter it, pull it and pack it in record time. We can talk to one customer on the phone while we enter another customer’s order. We are very familiar with our computers and our procedures. It will be challenging as we embark on a journey where we will have to slow down a bit until we master a new system. We can do it! Stay positive and ask for help when you need it. We have a very intelligent team of peeps who are always ready to help each other out. On that note, I would like to thank all of the KBC managers and team members who are responsible for putting together, testing and revising the P21 manuals. All of your hard work and attention to detail is greatly appreciated! The manuals are coming in handy while we are “in play”.

It is VERY IMPORTANT that we all get into the play system as much as possible! It can be difficult finding the time but you must make the time! Practice, practice, practice. If you need uninterrupted time to practice, please talk to your manager. We must be able to do our jobs and take care of our customers (esp. at the sales counter) when we go live.

As for our customers, I am sure most of them will empathize if we are a little bit slower on the keyboard at first or take a few extra minutes to verify information in the database. Most companies go thru a computer transition at some point and they even live to tell about it : ) Be sure to thank our customers for their patience and for their order!

Have an awesome July! Happy CanadaDay! Happy 4^th of July!